FAQ - Littelfuse Customers

These FAQs pertain to the customers of Littelfuse

What is Freshdesk?
Freshdesk is an online cloud-based customer service software providing helpdesk support for our PPAP activities with smart automations. 
Wed, 20 Nov, 2019 at 3:37 PM
Why use Freshdesk?
Here’s a few benefits of Freshdesk: Its Google Apps plugins offer additional services without our customers needing to change any touch points. It offers...
Wed, 20 Nov, 2019 at 3:38 PM
How do I signup for a Freshdesk account?
You can signup for a Freshdesk account by following this link: https://littelfuse.freshdesk.com/support/signup 1) Register 2) Select register option....
Thu, 19 May, 2022 at 2:35 PM
How do I request a PPAP for Littelfuse products?
Once you have registered, you can request a PPAP in two steps: 1. Generate a "New Support Ticket" from the Home page.  2. Complete al...
Thu, 15 Oct, 2020 at 8:03 AM
Will Customer PPAP requests still be received at PPAPRequest@Littelfuse.com?
Beginning July-2-2018 Freshdesk will be our official portal for communication and exchange of information for all PPAP activities.  We encourage all our...
Fri, 13 Jul, 2018 at 12:26 PM
How long does a Customer PPAP take to create?
Time required to create Customer PPAP varies depending on the submission level.  The average time required is: Level 1 - 1 Day Level 2 - 1 week due to...
Wed, 18 Jul, 2018 at 10:41 AM
How do I check the status of my PPAP request?
You can check the status of your PPAP request by clicking on "Check ticket status" on Home page, and selecting the ticket that you wish to check t...
Fri, 13 Jul, 2018 at 12:10 PM
What are the submission levels of PPAP?
Submission Levels Level 1 Only the PSW is submitted to the customer and AAR, if applicable Level 2 The PSW with samples and limited supporting data ...
Thu, 27 Aug, 2020 at 7:10 AM
What is International Material Data System (IMDS)?
IMDS is a global database which contains, maintains, and analyzes all the materials used by automotive suppliers in their products. https://www.mdsystem...
Thu, 27 Aug, 2020 at 7:16 AM
Where can I get a copy of your most recent ISO/IATF certificate?
You can view and download a copy of our ISO/IATF certificates at the following link as per our manufacturing region: http://www.littelfuse.com/about-us/sup...
Wed, 25 Jul, 2018 at 11:20 AM