Here’s a few benefits of Freshdesk:

  1. Its Google Apps plugins offer additional services without our customers needing to change any touch points.
  2. It offers necessary metrics to help us get insight on the effectiveness of our helpdesk processes to our customers.
  3. It is a better option than handling support through email. It keeps responses from customers together and provides them an opportunity to track the status and of their request at any time.
  4. The “Solutions” section is helpful for customers and the solutions can be easily linked or added to customer responses. It helps to provide a coordinated response to customer questions (FAQs) regarding PPAPs.
  5. The customer portal is simple and uncluttered, and easy for customers to register and submit requests to.