What is Changing?
–Your application has now been configured with our new Identity Access Management system, OKTA, to support multi-factor authentication and single sign-on
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Why are we deploying an Identity Access Management System to our Applications?
–To add Multi-factor authentication (MFA):
Strengthens Security
A Step Towards Compliance
Simplification of Login Process
MFA Is an Essential Component of Cybersecurity
–To implement single sign-on (SSO):
Reduces Help Desk costs
Improves customer satisfaction
Improves compliance and security capabilities
Facilitates B2B collaboration
How does this impact You?
–Your application sign on process will change
–The recommended approach to launch your application will be from the production OKTA page, at htts://littelfuse.okta.com/
Setup OKTA Instructions
Step 1: Log into the LF system using your normal log information.
Step 2: Click on the provided link to open the Okta home page
–https://littelfuse.okta.com/app/UserHome
Step 3: When the Okta dashboard is open, click on the Freshdesk chiclet.
–Freshdesk will open and you will be in the Freshdesk Dashboard Home page.
Freshdesk MFA/SSO Go Live
If you start Freshdesk from the url rather than OKTA your page will have changed slightly.
There are two login buttons now.
Please select the Agent login button.
